Our policies

Book online at any hour, or call either studio. A card holds a new client's first visit and any peel facial, and a deposit, where we take one, goes toward your service. We confirm by text or email, whichever you choose.

Please give 24 hours' notice to cancel or move a visit. Arriving late may shorten your visit, because the time after yours is held for the next client. A member's moved visit keeps its place in the month.

If you miss a visit without telling us, the deposit is kept, or we may ask for one to book your next visit. We are glad to rebook you.

Complexion sees adults. A client under 18 comes with a parent or guardian, who signs the booking and stays for the consultation. The rooms are private, so a companion waits in the lobby.

Before a peel, or a product your skin hasn't met, your esthetician tries it on a small area and waits. Tell us about sensitivities and allergies on the booking page, and again at your consultation. If your skin reacts to anything we use, tell us and we'll change the plan.

If a visit didn't go the way you expected, tell us within a week and we'll look at it together. We adjust the plan at your next visit. Membership refunds are on the membership page.

Tips are welcome and never expected. Each esthetician is tipped directly, and you can add one when you pay.

You don't need to prepare your skin: we cleanse at the start of every visit. At booking, your esthetician tells you what to pause beforehand, such as exfoliating products, and what to bring. Arrive ten minutes early for a first visit to fill in the intake form on the booking page.

If you are pregnant or might be, use a prescription skin medicine or have a skin condition a doctor is managing, ask your doctor before you book a peel facial, dermaplaning or LED light, and tell us at booking. We may suggest a doctor or a dermatologist if we see something a facial isn't right for.